Frequently Asked Questions

Everything you need to know about the revolutionary hybrid cookware.

What makes HexClad cookware unique?

HexClad features a patented hybrid technology that combines the durability of stainless steel with the convenience of a PFOA-free non-stick surface, allowing you to use metal utensils without scratching.

Is HexClad cookware dishwasher safe?

Yes, our cookware is 100% dishwasher safe. However, the high-quality non-stick surface is so easy to clean that a simple hand wash with warm soapy water is often all that is needed.

What are your shipping costs and delivery times within the UK?

We offer free standard shipping on all orders over £100 across the UK. Most orders are processed within 24 hours and typically arrive within 3-5 business days.

Can I use HexClad on an induction hob?

Absolutely. HexClad is designed with a magnetic stainless steel base, making it compatible with all cooktops, including induction, gas, electric, and ceramic.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery, provided it is in its original packaging.

Does HexClad come with a warranty?

Yes, we stand behind our products with a lifetime warranty against manufacturer defects. We are committed to providing the last set of pans you will ever need to buy.